Saturday, January 20, 2018
   
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What is your emergency policy?

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During working hours, emergency patients will be seen by a dentist the same day. When the surgery is closed, you can call the out of hours emergency service, our local contact is South Hornchurch Dental Clinic telephone number 01708 555404.

Monday to Friday                             19h00 - 22h00
Weekends and Bank Holidays    10h00 - 13h00
Alternatively patients can contact the NHS on telephone number 111 which is a free number for help and advice or NHS England on telephone number 0300 311 2233 regarding after hours dental emergencies.

Does the clinic have disabled toilet facilities?

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Although we have toilet facilities for patients, we are unable to adapt current toilet facilities to make them suitable for use by patients in wheelchairs or with severe mobility issues due to the design of the building. Patients with these disabilities will be advised of this when making their appointments at reception, if reception is made aware of their situation.

How do I pay for the treatment?

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You can pay with cash, cheque, bankers draft, credit or debit card. We require half payment in advance when the treatment is to be started. We only now accept cheques for amounts up to £20, due to a change in banking policy where cheques are no longer guaranteed by banks.

Patients need to be also aware that if an appointment is broken or cancelled without 24 hours notice, we may be unable to provide you with NHS care in the future. For patients receiving private care, a fee may be charged.

How can patients leave feedback, comments or suggestions?

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Patients are welcome to send us comments or suggestions; whether they be positive or negative regarding their treatment and experiences at the practice. Patients comments give us an indication of how well the practice is performing and it is also used at practice meetings so that it can be determined what courses of action need to be taken, if any, to make improvements. To send any comments patients may email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Those wishing to contact the manager can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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